StockDerm Return & Refund Policy

Scope & Intent

This Return and Refund Policy applies to all purchases made through the StockDerm.com website.

Return Window

Customers in the United Kingdom have the right to cancel their purchase and return the product within 30 days of receipt.

Return Instructions

  • Return Notification: To initiate a return, contact our support team at info@stockderm.com with your order number.
  • Return Authorization: After reviewing your request, we will provide instructions and, if applicable, a prepaid shipping label.
  • Packaging & Shipping: Pack the item securely in its original packaging with all labels attached. Include the return authorization label and any necessary supporting documents.
  • Return Costs: Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, StockDerm will cover the return shipping costs.

Specific Return & Refund Conditions

  • Change of Mind: If you change your mind, you can return the product within 30 days, provided it is unused, undamaged, and in its original packaging.
  • Defective Products: If you receive a defective item, contact us within 48 hours with photos of the issue. If approved, we will issue a replacement or refund.
  • Incorrect Product Received: If you receive an incorrect product, we will arrange a replacement or refund.
  • Lost Shipments: If your order never arrives, contact us so we can investigate and issue a refund if necessary.
  • Order Cancellation: You can cancel your order before it is shipped for a full refund.

Timelines & Conditions

  • Return Period: Items must be returned within 30 days of receiving the product.
  • Refund Processing: Once your return is approved, refunds are processed within 10 business days to the original payment method.
  • Refund Approval: Refunds for defective or incorrect items are approved after inspection.

Refund Methods

  • Original Payment Method: Refunds will be issued to the original payment method used at checkout.
  • Exchange Policy: We accept exchanges for unused products in original packaging.
  • Return Label: Click here to download the return label.

Shipping Method & Costs

  • Shipping Partner: India Post
  • Restocking Fee: No restocking fees apply.
  • Legal Rights: This policy does not affect any applicable consumer rights.

Contact Us

For any questions regarding our Return & Refund Policy, please contact us:

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